TERMS & CONDITIONS

Warranty  |  Return Policy  |  Privacy Policy  |  Legal  |  Other Policies

 


 
 

PRICES

Prices shown do not include delivery charges, insurance or local sales tax. Since we continually improve and update our products, we reserve the right to make changes in product design without prior notice, and we have no obligation to accept prior models for alteration, exchange or credit. Orders will always be filled with the latest available model. Discounts are valid only on merchandise purchases made directly through Parkell. Possession of this catalog does not constitute an offer to sell. We reserve the right to correct any clerical omission or error. Moreover, unless you are viewing the most recent version of Parkell Today, the prices indicated may not reflect current prices.

ACCOUNT TERMS

Credit cards are accepted for payment only at the time the order is placed. Overdue accounts will be subject to a 1.5% monthly interest charge.

WARRANTY

Products claimed to be defective and found by us, on inspection, to be defective due to a manufacturing defect or other fault of ours will be repaired or replaced at our option according to the terms of the original warranty. Repairs or parts replacements made during a warranty period do not extend the warranty beyond the original expiration date. Warranty repairs must be returned by customer, carefully packed in in their original packaging with all accessories, and are undamaged and unaltered. Devices returned should be suitably cushioned and protected against internal rattling, scuffing, and damage in transit, and should be over-packed in a corrugated shipping carton (never use paper envelopes or padded “jiffy” bags as outer packing). Failure to properly protect the product during shipping could result in the return not being accepted by us and the customer will not receive credit. Shipping charges must be prepaid (Please note: Express shipping will not be reimbursed). Unauthorized alterations, misuse, abuse or failure to follow operating instructions supplied with any given product automatically voids all warranties extended at time of sale.

The 2-year power unit warranty for Parkell® curing lights covers the unit, the charging stand, and the power transformer; however, the clear plastic lenses, barrier sleeves, tacking lenses, and batteries of the curing light are not covered under the warranty.

The 3-Year power unit warranty for Parkell digital and analog pulp vitality testers covers the units themselves. Probes, probe tips, ground wires, and ground lip clips for Parkell pulp testers have 1-year warranties. Batteries for Parkell pulp testers are not covered under the warranty.

The 3-Year power unit warranty for Parkell apex locators covers the unit itself. Reamer holders, cables, lip clip grounds, test plugs, and quick-test probes for Parkell apex locators have 1-year warranties. Batteries for Parkell apex locators are not covered under the warranty.

The 3-Year power unit warranty for Parkell’s Sensimatic® covers the unit itself and foot pedal. Handpieces and cables, indifferent plates, and cables for the Sensimatic have 1-year warranties. Electrodes for the Sensimatic are not covered under the warranty.

The 1-Year power unit warranty for Parkell Periosonic covers the unit itself; however, bottles and filters are not covered under than warranty.

The 3-Year power unit warranty for Parkell scalers covers the unit themselves. Scaler handpieces, foot pedals, external cables, and power transformers for Parkell scalers have 1-year warranties. Batteries, water filters, hand piece sheaths, and fluid bottles for any Parkell product are not covered under the stated warranties.

Parkell® scalers which are claimed to be defective based on improper performance with non-Parkell® inserts, and found by us to function properly with Parkell® inserts, will not be repaired, replaced, or considered for return, exchange, replacement or credit/refund; such devices will be returned to the customer at the customer’s cost and the customers shall be responsible for Parkell’s costs associated with inspecting the device.

THE WARRANTIES DESCRIBED ABOVE ARE IN LIEU OF ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE OR OTHER WARRANTIES, EXPRESSED OR IMPLIED. Parkell does not accept liability for any loss or damage, direct, consequential or otherwise, arising out of the use of or the inability to use any of our products. Before using any product, the user shall determine the suitability of the product for its intended use and the user assumes all the risk and liability whatsoever in connection with such use.

Policies

PRIVACY POLICY

Parkell knows that your privacy is important. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our Site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We also collect personally identifiable information when you place an order on our Site. We will not sell your personally identifiable information to anyone and will only give that information to a third party in order to process payment of an order, unless otherwise required by law.

SECURITY NOTICE

When you submit personal information to Parkell through the Site, Parkell encrypts the information using SSL (secure sockets layer) encryption technology, which is the industry standard for protecting information that passes over the web. In turn, we use SSL encryption to ensure that none of your personally identifiable information, including credit card information, name and address, can be read by any third party, other than our credit card processor.

RETURN POLICIES

Materials Return Policy
30 Day “No Questions Asked” Return Policy for First Time Buyers of any Parkell Material: If you are a “first time buyer” of a Parkell material, and for any reason, are not happy with it, simply return the material within 30 days of receipt and in its original packaging to Parkell (after calling and obtaining a Return Merchandise Authorization (RMA) as described below) and full credit will be issued by Parkell within 30 days of receipt. This “No Questions Asked” policy is specific to a single unit of a material purchased for the first time by a customer (“new product”) and only if the new product is purchased directly from Parkell. Moreover, different delivery systems and/or different shades or colors of a previously-purchased product do not constitute new products that are eligible for return under the “No Questions Asked” policy.

30 Day Return Policy for Repeat Buyers: If you are not a “First Time Buyer” as defined above, simply return any unused, unopened product within 30 days of invoice date (and after obtaining an RMA, as described below), and full credit will be issued by Parkell within 30 days of receipt.

 

Electronics Return Policy:
30 Day Return Policy: Simply return any unused, unopened product within 30 days of invoice date (and after obtaining an RMA, as described below), and full credit will be issued by Parkell within 30 days of receipt. No opened Electronics may be returned.

 

Ultrasonic Inserts/Tips Return Policy:
30 Day Return Policy: Simply return any unused, unopened product within 30 days of invoice date, and full credit will be issued by Parkell within 30 days of receipt. No opened inserts may be returned.

 

Return Merchandise Authorization (RMA):
All Returns to Parkell (including for all Materials, Electronics, and Ultrasonic Inserts/Tips) require an RMA. Simply request an RMA from one of our customer service agents and state specifically why you want to return the product. Upon receipt of the product, it will be evaluated by Parkell, and a credit will be issued if the product is found to be defective. Customers are responsible for costs associated with shipping product(s) back to Parkell.

OTHER POLICIES

Since our products are continually updated, we reserve the right to make changes in product design or handling without prior notice, without the obligation to accept prior models for alteration, exchange or credit. Orders will always be filled with the latest available model of any given product.

Prices shown on this Site are for US customers only and are in US dollars. They do not include delivery charges, insurance or local sales tax.

We reserve the right to correct any clerical omissions or errors in the Site. Prices are subject to change without notice.

Unauthorized alterations, misuse, abuse or failure to follow operating instructions supplied with any given product automatically voids all warranties or trial period privileges extended at time of sale.

Legal

Parkell, Inc. (hereinafter "Parkell") maintains this site (the "Site") for your personal entertainment, information, education and communication. Please feel free to browse the Site. You may download material displayed on the Site for noncommercial, personal use only. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted. You may not, however, distribute, modify, transmit, reuse, repost or use the content of the Site for public or commercial purposes, including the text, images, audio and video without Parkell's written permission.

While Parkell uses reasonable efforts to include accurate and up-to-date information in the Site, Parkell makes no warranties or representations as to its accuracy. Parkell assumes no liability or responsibility for any errors or omissions in the content of the Site, including the accuracy, completeness, timeliness, reliability or availability of any information you receive as a result of your use of the Site.

Your use of and browsing in the Site are at your risk. Neither Parkell nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access to, or use of, the Site.

Without limiting the foregoing, everything on the Site and data available to you through the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Parkell also assumes no responsibility, and shall not be liable, for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site.

The trademarks, logos and service marks (collectively the "Trademarks") displayed on the Site are registered and unregistered Trademarks of Parkell and others.

Parkell has not reviewed all the sites linked to the Site and is not responsible for the content of any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk, and is subject to these terms and conditions.

This Site may from time to time contain information relating to various medical, health and fitness conditions. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own dental professional or other medical professional. You should not use the information contained herein for diagnosing a health problem or disease. You should always consult your own dental and medical advisors.

 
 

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