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Equipment Service & Support


Parkell is singularly focused on offering you the quickest and highest-quality service & support possible for your products, and this has been our focus for 75 years.

With our onsite team of skilled technicians who have decades of experience at Parkell, Parkell strives to return your serviced device to you in the least number of days possible (so that you have minimal disruption in your valuable practice). Please know that we are here for your questions, and that we value your time highly. At Parkell, we strive to operate as an extension of your practice, and we greatly value the trust you have placed in us.

For troubleshooting, warranty coverage or replacement/upgrade options, please call us at 800-243-7446 or 631-249-1134.

If your Parkell equipment needs to be returned for service, please call 888-605-8561 to obtain an RMA number before shipping back your item.

Important Terms

Please note that the average service turnaround time is currently estimated to be approximately 2 weeks, given the realities around intermittent parts shortages due to continued, but decreasing, supply chain issues.  However, please know that we value your time and your experience above all and will always work with you to service and return your device as soon as possible! We strive to continuously operate as an extension of your practice and value the trust you have placed in us.

Tip for Quicker Service: please consider providing your cell phone number for text-based service quotes and authorization abilities to expedite service. Your number will NEVER be shared by Parkell with 3rd parties. It will ONLY be used by Parkell for service updates and authorization requests.

Important Notes:

  • There will be a minimum service fee of $125.00 for all equipment outside of warranty. This service fee will include evaluation and replacing the water filter. Upon evaluation, if any further work is required tech fee of $100.00 per hour, billed in 15 minute increments, will be charged, plus any parts required. All equipment services include a 90 day warranty. An estimate will be prepared for your approval prior to work starting.
  • If Parkell is unsuccessful in reaching you and/or in obtaining your authorization for needed service work within 60 days of receipt by Parkell of your returned Parkell equipment, your equipment will be shipped back to you C.O.D in non-serviced condition.

We are providing a list of Parkell products that we are no longer servicing due to the age of the units, lack of replacement parts and discontinuation of the products. If you have a unit that is in need of service and it is listed below, please call Parkell for information on updated products similar to the one(s) we no longer service. If we do not have a replacement or updated product, we apologize in advance for any inconvenience.

If your Parkell device needs servicing, we will strive to have it serviced and on its way back to you as quickly as possible. Once customer approval is received, nearly all electronic devices sent to us for service are serviced and returned in a timely manner. Importantly, however, before sending a Parkell® scaler other than the TurboSensor+ (D660) back to Parkell based on a perceived need for service due to performance issues with non-Parkell® inserts, it is strongly recommended that you review Parkell’s warranty policy. Such returned units which are found by Parkell to perform properly with Parkell® brand inserts might result in inspection costs and return-shipping costs for the customer.

Most services are done at no charge for parts and labor because of the 3-year warranty that we offer on nearly all of our devices. This warranty applies to items purchased for use in the United States and Canada only. Hoses, handpieces and cords are covered with a 1-year warranty. If the warranty doesn’t apply, you’ll be happy to know that our service charges are very modest.


To Send Your Device In For Service:

To ensure the most expeditious servicing of your Parkell equipment, please call Parkell at 888-605-8561 to obtain your RMA number. Then, please download and complete the Service Request Form and enclose it along with the device. Please be sure to write your assigned RMA number clearly on the outside of your shipping carton. PLEASE NOTE: Parkell does not issue pick-ups or shipping labels for Equipment Service; you are responsible for the cost of returning the unit to us. If the shipment is lost or damaged during transit to us the responsibility for replacing the items is with the shipping company you selected. Because of this we strongly recommend that you insure the shipment for the full value of the items in it to protect yourself. We recommend that you use UPS, FedEx or USPS (US Postal Service).

Attention Canadian Customers:

Please contact Parkell to find out where in Canada you can send your device for service. It will save you (and us) the high costs of sending the product back and forth across the border. It’ll also help speed up your service, too!