1. When you first try a product, you have a right to send it back for a full, prompt refund. Unlike most of our competitors, we make it easy for you to change your mind if you're not totally satisfied. So most Parkell products come with at least a 1-month, risk-free trial. All of our electronic devices -- plus Amalgambond, C&B Metabond, Touch&Bond, MucoSoft, Brush&Bond and TotalBond -- come with a 3-month trial. If you buy a product for the first time and it doesn't live up to your expectations within the trial period, we'll have it picked up at our expense. And of course, your refund will include shipping and handling charges.

2. You have a right to be treated with courtesy, understanding and honesty. It's a shame we have to make such a promise but in this day and age, courtesy and honesty are not necessarily a given. So if you call during business hours, you'll talk to a real person, not a machine.

3. You have a right to fast delivery. Most orders are on their way within 24 hours. If there will be a delay, we'll give you an honest estimate of the shipping date.

4. You have a right to prompt answers to questions about your order. We're very good…but not perfect. Our customer service system and our dedicated people keep errors to a minimum but when accidents happen we admit them and work with you to correct them to your satisfaction.

5. You have a right to knowledgeable, toll-free technical assistance. Call us toll-free and you can generally talk directly to a dentist or the engineer who designed the product. We publish an on-going series of full-color clinical articles that are so non-promotional, dental magazines have actually asked permission to reprint them. In addition, our Director of Research writes several easy-to-read clinical newsletters. If you purchase adhesives or impression materials from us, we automatically add you to the mailing list for the appropriate newsletter. (No charge, of course.)

6. You have a right to a truthful description of the product you're buying. We will not promise more than our products can deliver. Most manufacturers (including Parkell) think the stuff they make is terrific. Still, "advertising" should not be synonymous with "hyperbole."

7. You have a right to expect a manufacturer to stand behind his products with a significant warranty. All Parkell electronics are covered by a comprehensive 5-year warranty. (Cables, handpieces and hoses are covered by a 1-year warranty.)

8. If a device ever goes on the blink, you have a right to prompt, inexpensive repair. 93% of all electronic devices sent to us for repair are fixed and on their way back to you within 72 hours of arriving at our door. Because of our 5-year warranty, most repairs are performed at no charge. And if the warranty doesn't apply, our service charges are very modest.

9. If you are ever dissatisfied with a Parkell product or service, you have a right to speak to any Parkell manager.

So relax. Take a deep breath. Pick up the phone and call us toll-free or go to our online ordering page. We promise to treat you like a friend.

Karen Mitchell
CEO