AN IMPORTANT MESSAGE REGARDING COVID-19
Amid ongoing concern about the coronavirus COVID-19, Parkell’s top priority is the health, safety, and well-being of our employees and our customers. We understand the concern and uncertainty you may be experiencing around the evolving situation, and we're committed to being responsive and flexible to our customers' needs. We are currently implementing our contingency plans designed to help us continue to operate and limit any impact to your business– all while keeping safety at the forefront.
“Safety First” is something we take incredibly seriously at Parkell. We are listening to recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as we strive to help protect our customers and our team members. We recognize the trust you place in us when we send packages to your place of business. You may have wondered, “Is that package safe to touch?” The WHO has addressed this question for us HERE. They’ve made it clear that it is safe to handle a package, even if it comes from a place where the virus has been reported.
We will continue to strive to find ways to limit the impact this situation has on our employees and customers. Thank you for your loyalty and putting your trust in us as we remain focused on serving you.
- CDC Website
- WHO Coronavirus information
ADA Center for Professional Success- COVID-19 State Mandates and Recomendations
5/21/2020 We are accepting repairs once again. There still may be delays in turnaround time due to limited staff and shipping carrier delivery times.
4/5/2020 Due to the current situation caused by the COVID pandemic, Parkell is operating with limited staff. This will have an effect on our normal response times. Shipping times will also be affected by carrier delays as well. Please use our website, www.parkell.com to place your orders. If you have any customer service issues please email firstname.lastname@example.org. We will make every attempt to get your order shipped, and issues resolved in a timely manner. Please check our COVID update page on our website for any updated regarding shipping time and order fulfillment. We apologize for any inconvenience and we are all very anxious to get back to business as usual. Thank you
UPS and FEDEX do not have any service guarantees in place during the COVID pandemic. DO NOT expect packages to be delivered in the normal timely manner.
IMPORTANT INFORMATION REGARDING PRODUCT SERVICING DURING THE COVID CRISIS:
Parkell apologizes for any inconvenience, but we are not accepting any product returns during this time of great uncertainty. Please revisit this site periodically for updated information, or call our customer service group if you have questions. You may also email us at email@example.com Please refrain from returning any devices to Parkell. Once we are past this national crisis, we will promptly work to assist you in any manner necessary. We apologize for this inconvenience but we hope you understand.
03/21/2020 A Message from our CEO - Henric Karsk
Due to the crucial role we play in manufacturing and providing dental materials and equipment to the dental profession, Parkell is considered an essential business and may continue its operations despite the recent shutdown orders affecting other companies in New York.
In preparation, we have taken all of the recommended precautions to preserve the health and safety of our employees who will work hard to get you what you need. We recognize that as stewards of healthcare, many of you will remain open for emergency services and may run low on the supplies required to perform your work. If you find yourself in need of any of your practice essentials, we are committed to helping you. Visit us online or give us a call to see how we can help.
Parkell will continue to abide any future orders or recommendations imposed by local, state, or national health officials. In the event that new guidance is received, we will continue to comply and inform you of any policy changes immediately.
Thank you for your continued support of our efforts, and for the critical service you provide your own patients and communities during this challenging period. We wish you good health and strength in this trying time.
Your friends at Parkell
In response to the current events surrounding COVID-19 we here at Parkell are trying our hardest to ensure that we continue to supply all of our customers with their dental needs. As per the Executive order from the Governor of New York State we have complied with significantly reducing our work staff and are still trying our hardest to work around the ever changing circumstances.
Please be advised that Parkell will be closed Friday, March 20th but you are still able to place your orders online. Please continue to check our Parkell website daily for all updates regarding this matter.
Essential staff will continue to be in place at Parkell (remote and on-site) to continue production, support and shipping of essential products and needs for the Dental community until further notice