Career Opportunities

Open Positions:

Sales Coordinator
Quality Management System Manager

Sales Coordinator

Parkell, Inc., Edgewood, NY

Job type: Full time


Job Description:

Parkell, Inc is a leading manufacturer of high quality, top performing dental devices and materials for 70+ years that are currently being distributed in 40 countries. We are looking for a customer-oriented Sales Coordinator. The Sales Coordinator, or SC, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


Position Overview:

The best SCs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The Sales Coordinator is the main point of contact with our internal team while providing our customers with confidence that we will handle their business with the upmost care. The SC can discern their customers’ needs and advocate for them as needed. They are capable of troubleshooting and investigating where additional information is needed to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently, and when able, proactively, to customer inquiries and maintain high customer satisfaction.


Responsibilities:

  • Work with Distributor partners to identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
  • Maintain records of customer interactions, process customer accounts and file documents
  • Responsible for coordinating proper communication within the Distributor Support Team
  • Setting up all Distributor promotions within the system in coordination with Marketing
  • Responsible for new product submissions to all Distributors that require such forms
  • Coordinate with Marketing for Image requests from domestic and export accounts
  • Manage orders for promotional goods; entering request into system and managing fulfillment
  • Input new Distributor application forms for Accounting Department to set up new accounts with Terms and Conditions
  • Distribute price list changes and product-discontinuation notices to Export and Domestic Accounts
  • Manage Private Label bid Forms working with different departments to submit for such possible contracts; setting up production schedules if applicable for private label opportunities
  • Liaise with Project Management and Marketing for updates on New Product Launch schedules

Skills:

  • Excellent communication skills, both verbal and written
  • Proficient in all MS Office Applications. Oracle NetSuite desired but not required
  • Must be a highly organized with the ability to multi-task, prioritize, and manage time effectively
  • Proven customer support experience or experience as a client-service representative
  • Strong phone contact handling skills and active listener
  • Customer orientation and ability to adapt/respond to different types of personalities

Qualifications - Education:

  • High school degree required
  • BA desired but not required

Salary:

Commensurate with experience


Benefits Include:

  • Competitive compensation package and benefits including excellent health & dental coverage and pension plan
  • 401(k)
  • Dental Insurance
  • Disability Insurance
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan

Only resumes with cover letters and salary requirements will be considered. No phone calls please send resume with cover letter and salary requirement. Parkell is an EOE.



Quality Management System Manager (QMS Manager)

Parkell, Inc., Edgewood, NY

Job type: Full time


Job Description:

Parkell, Inc. is a global leader in the design, development, and manufacture of chemical and electronics-based medical devices in Suffolk County, Long Island (New York). Parkell is actively seeking a QMS Manager for the Quality & Regulatory affairs group.


Position Overview:

The QMS Manager oversees and performs the vital functions of the Parkell Quality Management System. The role requires working knowledge of products manufactured, tested and inspected complying with SOP’s, work instructions and relevant regulations. This position reports to the Director of Quality & Regulatory Affairs.


Primary Responsibilities:

  • Manage entire QMS, except Product Design Control
  • Act as management representative per FDA and ISO requirements
  • Main contact for ISO 13485/MDSAP audits
  • Conduct internal audits, management reviews, retain sample reviews, supplier reviews, repair trend analysis
  • Manage systems: Product Non-conformance, Complaints, CAPA, Document Control, Calibration
  • Manage and approve drawing/procedure releases
  • Main contact for TUV factory inspections
  • Respond to all QMS CARs from FDA and ISO Notified Body
  • Review product labeling/IFUs
  • Create and revise production and test work instructions in collaboration with chemists and engineers
  • Create and update Quality Manual and SOP’s to latest standards and regulations
  • Train all new employees for Safety and Quality requirements
  • Interface with Test and Inspection personnel for product specification compliance issues
  • Act as point contact with TUV for Safety and EMC device testing

Secondary Responsibilities:

  • Creation of design control documentation
  • Product change system
  • Creation of product files for foreign dealer registrations
  • Creation and revision of EU Tech Files: CER’s, Risk Management, ER Checklists, etc.
  • Responses to Tech File CARs
  • Creation of usability and risk assessment reports
  • Process and change validations
  • 510K submissions

Qualifications - Education/Experience:

  • BS degree in Electrical Engineering, Biomedical or health or science-related field. Engineering degree is a plus.
  • Minimum of 6 years experience in the medical device industry.
  • Minimum of 4 years experience in Quality Management System for the medical device industry. Ideally, have knowledge of requirements in accordance with FDA, MDD/MDR, ISO 13485, and MDSAP

Qualifications - Knowledge, Skills and Abilities Required:

  • Self-starter with excellent ability to work independently with little oversight, as well as excellent organizational, planning, and follow-up skills.
  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Desire for continued learning and strength in exhibiting a positive attitude.
  • Strength in prioritizing and handling several projects concurrently and in meeting strict deadlines.
  • Ability to work effectively in a team environment and communicate with team members and customers at all levels of the organization.
  • Proven problem-solving skills.
  • Ability to take ownership of her/his responsibilities.
  • Ability to maintain confidentiality in dealing with regulatory and clinical documentation.
  • Strong technical system skills (e.g. word documents, spreadsheets, online research)

Salary:

Commensurate with experience


Benefits Include:

  • Competitive compensation package and benefits including excellent health & dental coverage and pension plan
  • 401(k)
  • Dental Insurance
  • Disability Insurance
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan

Only resumes with cover letters and salary requirements will be considered. No phone calls please send resume with cover letter and salary requirement. Parkell is an EOE.



 

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