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Sales Coordinator

Sales Coordinator

Parkell, Inc., Edgewood, NY

Job type: Full time


Job Description:

Parkell, Inc is a leading manufacturer of high quality, top performing dental devices and materials for 70+ years that are currently being distributed in 40 countries. We are looking for a customer-oriented Sales Coordinator. The Sales Coordinator, or SC, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


Position Overview:

The best SCs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The Sales Coordinator is the main point of contact with our internal team while providing our customers with confidence that we will handle their business with the upmost care. The SC can discern their customers’ needs and advocate for them as needed. They are capable of troubleshooting and investigating where additional information is needed to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently, and when able, proactively, to customer inquiries and maintain high customer satisfaction.


Responsibilities:

  • Work with Distributor partners to identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
  • Maintain records of customer interactions, process customer accounts and file documents
  • Responsible for coordinating proper communication within the Distributor Support Team
  • Setting up all Distributor promotions within the system in coordination with Marketing
  • Responsible for new product submissions to all Distributors that require such forms
  • Coordinate with Marketing for Image requests from domestic and export accounts
  • Manage orders for promotional goods; entering request into system and managing fulfillment
  • Input new Distributor application forms for Accounting Department to set up new accounts with Terms and Conditions
  • Distribute price list changes and product-discontinuation notices to Export and Domestic Accounts
  • Manage Private Label bid Forms working with different departments to submit for such possible contracts; setting up production schedules if applicable for private label opportunities
  • Liaise with Project Management and Marketing for updates on New Product Launch schedules

Skills:

  • Excellent communication skills, both verbal and written
  • Proficient in all MS Office Applications. Oracle NetSuite desired but not required
  • Must be a highly organized with the ability to multi-task, prioritize, and manage time effectively
  • Proven customer support experience or experience as a client-service representative
  • Strong phone contact handling skills and active listener
  • Customer orientation and ability to adapt/respond to different types of personalities

Qualifications - Education:

  • High school degree required
  • BA desired but not required

Salary:

Commensurate with experience


Benefits Include:

  • Competitive compensation package and benefits including excellent health & dental coverage and pension plan
  • 401(k)
  • Dental Insurance
  • Disability Insurance
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan

Only resumes with cover letters and salary requirements will be considered. No phone calls please send resume with cover letter and salary requirement. Parkell is an EOE.